Frequently Asked Questions

Installing Coupon Defender is simple! Visit the Shopify App Store, search for 'Coupon Defender', and click 'Add app'. The installation process takes just a few minutes, and you'll be guided through the setup process.

Coupon Defender works with all Shopify plans. You need an active Shopify store with admin access and at least one discount code. No additional software or technical setup is required.

The initial setup typically takes 5-10 minutes. This includes installing the app, configuring your basic settings, and allowing time for your store data to sync with our system.

Not at all! Coupon Defender is designed to be user-friendly and requires no technical knowledge. Our intuitive dashboard and guided setup process make it easy for anyone to protect their store from discount abuse.

Our fraud detection uses advanced algorithms to analyze discount code usage patterns, customer behavior, order frequency, and geographic data. When suspicious activity is detected, you'll receive instant alerts so you can take action quickly.

We detect various types of one-time and multi-use fraud, including coupon sharing, excessive usage, fake accounts, and more. Our system continuously learns from new data to improve detection accuracy.

Our fraud detection has a 95%+ accuracy rate. We continuously improve our algorithms based on new fraud patterns and user feedback. If you are experiencing false positives or missed fraud attempts, please contact our support team so we can improve our detection capabilities.

We have pre-configured rules that cover most common fraud scenarios. However, these rules can not be customized at this time. We recommend providing feedback on any specific scenarios you encounter, as we regularly update our detection algorithms based on user input.

We offer a single plan at $10/month with an additional $0.02 cents per order processed. This plan includes scanning of 10,000 past orders, all features, unlimited discount codes, and 24/7 fraud monitoring.

Unfortunately, we do not offer a free trial at this time. However, we provide a 14-day money-back guarantee. If you're not satisfied within the first 14 days, simply contact our support team for a full refund.

Absolutely! You can upgrade or downgrade your plan at any time from your account settings. Changes take effect immediately, and billing is prorated accordingly.

You can cancel anytime without penalties. Your account will remain active until the end of your current billing period. After cancellation, you'll lose access to fraud protection, but your historical data will be preserved for 90 days.

You get real-time analytics and reports on discount usage, fraud attempts, and customer behavior. Fraud alert data can be exported for further analysis.

Alerts can be viewed in the app dashboard as well as the Shopify admin.

Coupon Defender works with all Shopify discount types including percentage discounts, fixed amount discounts, free shipping codes, buy-one-get-one offers, and automatic discounts. It monitors both single-use and multi-use codes.

Our support team is here to help! We offer email support, detailed documentation, and can provide setup assistance if needed. Most users find the setup process straightforward with our guided walkthrough.

We typically respond to support requests within 1 business day (Monday-Friday, 9 AM - 6 PM PST).

Coupon Defender is designed to work seamlessly with other Shopify apps. If you experience any conflicts, our technical team will work with you to resolve them quickly. We maintain compatibility with all major Shopify apps and themes.

Absolutely! We use enterprise-grade security measures including data encryption, secure servers, and regular security audits. Your data is never shared with third parties.