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Common Issues & Solutions
Quick fixes for the most common problems our users encounter
Installation Problems
Issues during app installation or setup
Solutions:
- Ensure you have admin access to your Shopify store
- Clear your browser cache and try again
- Disable other apps temporarily during installation
- Contact support if the issue persists
Data Not Syncing
Store data not appearing in the dashboard
Solutions:
- Wait 10-15 minutes for initial sync to complete
- Check that you have active discount codes in your store
- Verify your store permissions are correctly set
- Try refreshing the dashboard page
False Positive Alerts
Getting alerts for legitimate customer activity
Solutions:
- Ensure your discount codes are set up correctly
- Review related orders in the fraud alert section
- Ensure customer accounts are not being shared
- Contact support for further issues
Missing Notifications
Not receiving fraud alerts
Solutions:
- Check the app dashboard for active alerts
- Verify orders in the Shopify admin
- Make sure that the app is active
- Test notifications using the dashboard
Explore Our Knowledge Base
Find detailed guides, tutorials, and answers to common questions
Support Hours
Email Support
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Monday - Friday, 9:00 AM - 6:00 PM EST