Performance Issues
Optimize app performance and resolve loading issues for the best Coupon Defender experience.
Performance Optimization
Coupon Defender is designed to be lightweight and fast. Performance issues are usually related to browser settings, network connectivity, or conflicts with other software.
1 Dashboard loading slowly or timing out
Slow dashboard loading is often caused by large amounts of data or network issues. Try refreshing the page and clearing your browser cache. Check your internet connection speed. If you have a large store with many orders, initial loading may take longer. Try accessing the dashboard during off-peak hours. Disable browser extensions temporarily to see if they're causing conflicts.
2 Coupon Defender affecting my store's loading speed
Coupon Defender runs entirely in the background and should not affect your store's frontend performance. All processing happens on our servers, not your store. If you notice slowdowns after installation, it's likely coincidental. Try disabling the app temporarily to test. If performance improves, contact support to investigate potential conflicts with your theme or other apps.
3 Check if Shopify is down
Sometimes performance issues are caused by Shopify platform problems rather than Coupon Defender. Check the Shopify Status page to see if there are any ongoing issues or maintenance. If Shopify is experiencing problems, this can affect data sync and app performance. Wait for Shopify to resolve platform issues before troubleshooting further. Check the Shopify status page to see if there are any ongoing issues or maintenance.
Performance Optimization Tips
Browser Optimization
- Keep your browser updated
- Clear cache and cookies regularly
- Disable unnecessary extensions
- Close unused browser tabs
System Optimization
- Ensure stable internet connection
- Close resource-heavy applications
- Use during off-peak hours
- Try incognito/private browsing
Performance Still Poor?
If performance issues persist after trying these optimizations, our technical team can investigate and help identify the root cause.